At a glance
- Phone and WhatsApp
- +381 61 409 39 59
- direktor@fenjerbestattung.com
- Contact availability
- At any time, including nights and weekends
- Registered office
- Trg cara Lazara 6, 25101 Sombor, Serbia
What should the first message contain?
State the hospital, mortuary or address currently holding the deceased. Add the town and organisation expected to receive the person, then provide a telephone number with the full international dialling code. These details allow the enquiry to be classified without asking for unrelated personal information.
An optional note may identify the institution, a case reference or the formal names of documents already available. Do not place extensive health records in the opening web message. If medical information becomes necessary for release or a protective requirement, the appropriate channel can be agreed during direct contact.
What helps a funeral director or institution define the case?
Professional enquirers may include the responsible staff member, a possible collection window and the point at which responsibility is intended to transfer. Insurers and assistance companies can quote their own reference. Keeping these fields distinct avoids mixing a family call-back with an instruction issued by the holding organisation.
Submitting the form does not itself create an appointment. Scope, responsibilities and price must be expressly confirmed before work becomes binding. A prompt reply can identify the next action, but it cannot grant an official release on behalf of a coroner, registrar, consulate or hospital.
How does round-the-clock contact differ from office opening hours?
The company contact can receive a report and organise the next available step at any time. Registrars, consulates, public-health bodies and holding institutions may operate different schedules. Availability is therefore not used to imply that an external authority will issue paperwork outside its own service hours.
Where is the business based?
Fenjer Bestattung d.o.o. has its registered office at Trg cara Lazara 6, 25101 Sombor, Serbia. The address can be copied into a navigation provider chosen by the user. No interactive third-party map is loaded merely to display the company’s contact information.
How can a caller prepare for a concise conversation?
Keep the institution’s full name, the deceased person’s passport spelling and the intended town of burial to hand. If a case number has already been assigned by a hospital, coroner or insurer, quote that reference without adding unrelated clinical detail. A short factual sequence is easier to verify than a long unstructured message.
Decide who should receive the reply and whether that person speaks for the family, an institution or an assistance provider. If two organisations are coordinating, name the individual responsible for collection access and the individual responsible for destination acceptance. This avoids parallel instructions being mistaken for separate cases.
A missed call can be followed by a brief message containing the caller’s name and international number. Do not send passport photographs or certificates until the recipient and suitable transmission method have been confirmed. The opening objective is to identify the matter and arrange a secure, useful exchange.
Sources and review date
The official sources listed below were reviewed for the statements on this page. Responsibilities and forms can change, so the current version published by the relevant authority remains decisive.
Frequently asked questions
May a care home contact the company directly?
Yes. The organisation can provide its collection contact, release position and intended recipient so that responsibilities are recorded clearly.
Does sending an enquiry place an order?
No. It opens an assessment. Appointment only follows express agreement on scope, conditions and the confirmed price.
Can I call during the night or at a weekend?
Yes. Company contact remains available, although public offices and other institutions retain their own opening and release times.